Certain products do have varying despatch and delivery information - these will be listed within the product info. If no additional information is listed in the product Info, the information below applies.

Items are dispatched Monday – Friday only (excluding Hong Kong bank holidays). Your order will be shipped to you via Local Delivery service.

FaniD does everything possible to ensure your item arrives safely and within the quoted time - we guarantee to dispatch everything in the time we say. Unfortunately, we cannot account for extenuating circumstances such as adverse weather conditions.

We will deliver the products ordered to the address provided for delivery when the order was placed. If any of the details provided in the delivery address are incorrect or insufficient, we are not liable for any items which have not been received.

Delivery addresses provided must be accurate. If an order is delayed or lost in the post due to an incorrect or incomplete address being provided by the customer, an additional fee will occur for re-dispatch of the order (minimum of HK$50.00).